InstantServ : Web Service Management Center

Business in the e-age will be won not by great or unique products, but definitely by great and unique customer service. Businesses, small or big, who embrace this measure and build the right service infrastructure, are the only ones who shall exist in this new age.

Satisfied customers are the most profitable customers, yet most companies fail to comprehensively track customer satisfaction in their business performance. With InstantServ, it will never be the same again.

What is InstantServ?
InstantServ is an eService solution that allows customers, internal or external, to find their own answers and enables your company to provide outstanding customer service with INCREDIBLE EFFICIENCY.

It is a highly effective, cutting-edge eService solution for companies seeking to improve the quality of their Internet customer service and save on support costs. It helps companies of all sizes and nearly every industry succeed in Internet customer service and make the most of every customer interaction.

What are the benefits?
InstantServ has been engineered on the promise of dramatically reducing support costs, building strong and efficient support operating procedures while improving the quality of service. Customers receive immediate, consistent and personalized service.

The boredom and dependency on a few trained support reps gets reduced while the response time becomes faster and the responses become more accurate. Manual paperwork, tracking issues and other unproductive tasks get eliminated.

The more traffic that the company can drive toward the web, the fewer inquiries it must handle via phone - which makes cost savings more and more significant as traffic increases.

All this leads to better understanding of the customers' actions and attitudes, which is crucial to maintaining a successful support organization. InstantServ puts the information you need at your fingertips via robust tools. Powerful reports deliver valuable insight into the quality of your support organization by tracking performance across numerous channels.

In which industries can this be applied?
InstantServ can be applied across any industry or business or organisation or government department that needs to interface with customers and deliver a responsive face while being genuinely concerned about the customer. From a consumer electronics company or an Internet Service Provider to the local municipal body.

Below is a specific list of sectors where this solution can be deployed for optimal benefits. If your organisation does not fall in any one of the below, please call us for a more detailed discussion.

Please do write to us if you are looking out for such a solution so that we can setup a personalized demo for you.